Frequently Asked Questions
Q: Does the scooter drive in snow/rain?
A: The scooter was not designed to be driven in a snow/rain environment, as wetness may damage the electrical components of the scooter. Additionally, driving in bad weather conditions can be a serious safety issue for the driver as the scooter may lose traction at times.
Q: What is the warranty on my scooter?
A: We offer a three-year warranty on our frame, which is longer than most other warranties because we use aircraft-grade aluminum which is lightweight and sturdy. You also receive a one year warranty on all electrical and motor parts, as well as a 6-month warranty on the battery.
Q: How do I perform maintenance on my scooter?
A: Our scooters are made to be as maintenance-free as possible. No need to change oil, and the flat-free tires prevent any need for replacement. If you are having any issues, please call us at 385-393-4646 for technical assistance or email us with a picture for faster response and we would be happy to help you with any issues.
Q: Can I pay for it using Medical Insurance like Medicare, Medicaid, or other Insurance Plans?
A: At the moment, our scooters are not covered by Medicare or Medicaid. We aren't aware of any insurance plans that do cover our scooters, but we advise consulting your insurance provider. Some insurance providers may reimburse you for partial cost of a scooter, but we do not handle any insurance paperwork nor do we bill via any insurance code yet. However, if you get a prescription from your doctor, you may be eligible to purchase it exempt from sales taxes.